The author shares personal thoughts on different aspects of first line manager (FLM) role within the organization. This book offers honest and open overview of personal FLM experience. It’s based on real stories and situations and shares some advices for those who is in this job and/or interested in being a first line manager. It is a practical handbook made to encourage people managers to apply creative approach in managing their teams.
Dmitry was born in Nizhniy Novgorod (previously named Gorky). He graduated from Nizhniy Novgorod State University and received a PhD in physics and mathematics. He also got MBA from UK Open University. Dmitry held various management roles in private and non-private IT companies and organizations focusing primarily on customer service. Outside of his work he is also interested in art and makes paintings and enjoy travelling around the world. You may reach him thru his personal profiles on facebook.com and linkedin.com with name Dmitry Artyukhin.