The book presents methods of debt collection, the complete sequence of actions, standards of “right” communication, psychology, work with objections, the etiquette of business conversation, psycho-physiological peculiarities of perception, persuasion rules prohibited forms of communication, and much more.
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Bartholomew Artem V. since 2009 works in the collection, one of the founders of the Russian “EQ” collecting school. Golikov Sergey G. since 2008 works in the recovery, the founder of the Russian school foreclosure “EQ”. Achieved great heights in the development of recovery strategies.