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Оглавление - IT Architecture from A to Z: Theoretical basis
First Edition
- PREFACE
- About the author
- Introduction
- The Objectives of thee Book
- Scope covered by the Book
- Special Thanks
- Legal Notice
- Copyright
- Disclaimer
- CONTENT DETAILS
- IT ENTERPRISE ARCHITECTURE
- General Provisions
- The Main Aspects of Enterprise Architecture
- Basic principles of building Enterprise Architecture
- IT maturity levels
- Criteria of choosing a methodology
- Enterprise Architecture using the Zachman Framework
- Enterprise Architecture using “FEAF”
- Enterprise Architecture using “GARTNER”
- Enterprise Architecture using “TOGAF”
- TOGAF Basic principles
- TOGAF Architecture Development Method (ADM)
- Foundation Architecture
- TOGAF Architectural Practice Management
- TOGAF Key Documents and Templates
- Management Strategy
- Strategy of Infrastructure Building
- Approaches for Enterprise Architecture Implementation
- Enterprise Architecture Implementation Tools
- Recommendations for implementation
- Conclusion
- PROJECT MANAGEMENT
- General provisions
- Key Aspects of Project Management
- Project Management Approaches and Techniques
- WATERFALL Project Management Methodology
- Agile Project Management Methodology
- SCRUM project management methods
- KANBAN Project Management Methods
- Hybrid Project Management Methodology
- Other methods and approaches to project management
- PRINCE2 Methodology
- PROJECT MANAGEMENT INSTITUTE (PMI)
- General provisions
- Initiating
- Planning
- Executing
- Monitoring & Controlling
- Closing
- Project Management Body of Knowledge (PMBoK)
- PROJECT MANAGEMENT METHODS AND TECHNIQUES
- Decision Tree Analysis
- SWOT Analysis
- Program Evaluation and Review Technique (PERT)
- Gantt Chart
- Earned Value Analysis (EVA)
- Cost trend analysis
- Milestone trend analysis
- Project Management Triangle
- Other Methods and Techniques
- Estimated development time or hours
- Project documentation
- Project Management Tools
- Key success factors of the project
- The main reasons for project failure
- Conclusion
- RISK MANAGEMENT
- General principles
- Risk classification
- Evaluation criteria
- Basic steps and stages
- Risk assessment methods
- Delphi Technique
- Brainstorming
- Management of Risks (M_o_R)
- CRAMM v5
- CORAS
- OCTAVE
- Matrix Method
- Risk Breakdown Structure (RBS)
- Risk calculation
- Risk response
- Risk Preventive Measures
- Examples of calculating the likelihood of fault tolerance
- QUALITY MANAGEMENT
- General provisions
- Basic quality management processes
- 6 SIGMA
- LEAN
- Basic quality controls
- BUSINESS PROCESS MANAGEMENT
- General Provisions
- Methods and techniques
- Algorithm for building a business process
- Patters of Business Activities (PBA)
- Conclusion
- INFORMATION SYSTEMS AND DATA INTEGRATION
- General Provisions
- The reasons for the automated systems (AMS)
- Management Information Systems
- ORGANIZATION CLASSIFICATION
- Functionally Oriented Management Organization
- Process Oriented Management Organization
- IT CLASSIFICATION OF INFORMATION SYSTEMS
- Functionally Oriented Information System
- Process Oriented Information System
- Management Information System
- Information Systems Integration Models
- Complex Enterprise Information Systems Integration
- Enterprise IS Integration and IT Centralization
- Problems of choosing IT solutions for Business
- Recommendations for choosing an IMS
- Criteria for choosing an IT solution
- INFORMATION SECURITY MANAGEMENT
- General Provisions
- Information Security Tasks
- Information and IT asset classification
- Ensuring Information Security
- Division of Responsibilities within an organization
- Information Security and Data Protection Models
- Access levels
- Information flow
- Deployment IT in terms of information security
- Terms of committing computer crimes
- INFORMATION SECURITY CONTROLS
- General Provisions
- Information security mechanisms
- Penetration Test Methods
- BACKUP AND ARCHIVING DATA
- Backup & Recovery Policy
- Recovery Policy
- Data Archiving Policy
- Retention Policy
- TECHNICAL ASPECTS OF INFORMATION SECURITY
- General Provisions
- Physical layer
- Link layer
- Network Security
- Requirements for Core infrastructure
- End-user systems requirement
- Application level
- Threats and attacks Table
- Conclusion
- IT SERVICE MANAGEMENT (ITSM)
- Basic definitions
- Business requirements
- Phases of the IT service life cycle
- IT architecture models
- IT service delivery models
- Types of service provision
- IT service management activities
- IT Service Continuity Management
- Recovery options and methods
- List of IT Regulatory Issues
- Responsibility assignment matrix (RACI Matrix)
- STRATEGY STATE
- Introduction
- Creating the organization value
- Business Relationship Management (BR)
- Demand Management (DM)
- HR Management (HR)
- Finance Management (FM)
- Strategy Generation (SG)
- Service Portfolio Management (PM)
- IT Governance (DG)
- DESIGN STAGE
- Introduction
- Design Coordination (DC)
- Risk Management (RM)
- Architecture Management (AM)
- Compliance Management (COM)
- Service Catalog Management (SCM)
- Service Level Management (SLM)
- Availability Management (AVM)
- Capacity Management (CAM)
- IT Service Continuity Management (SCO)
- Information Security Management (ISM)
- Supplier Management (SUM)
- TRANSITION STAGE
- Introduction
- Transition Planning & Support (TPS)
- Change Management (CHM)
- Assets & Configuration Management (SAC)
- Release & Deployment Management (RDM)
- Service Validation & Test (SVT)
- Change Evaluation (CHE)
- Knowledge Management (KNM)
- OPERATION STAGE
- Introduction
- Event Management (EVM)
- Incident Management (INM)
- Request Management (RQM)
- Problem Management (PRM)
- Access Management (ACM)
- IT Facility Coordination Management (FCM)
- CONTINUAL SERVICE IMPROVEMENT STAGE
- Introduction
- Service Measurement Management (SMM)
- Service Reporting (SRM)
- Service Improvement (SIM)
- IT AUDIT MANAGEMENT
- General Provisions
- International standards and IT audit practices
- COBIT v5 control list
- COBIT Basic Principles
- COBIT v5 control metrics
- Conclusion
- IT FINANCE MANAGEMENT
- General Provisions
- IT financing models
- Calculation mechanisms
- IT project pricing models
- IT Projects Evaluation
- Methods for evaluating of IT projects effectiveness
- IT project evaluation example
- Formation of IT service cost
- Methods and approaches for IT service cost formation
- Cost calculation of the of basic service support
- Calculating the cost of user support
- Simplified cost calculation model
- Full pricing model
- Example of calculating the service cost
- Calculating the workplace cost
- IT performance and effectiveness
- Conclusion
- IT GOVERNANCE
- General Provisions
- IT department structure
- IT Staff management
- Requirements and criteria for the selection of employees
- Recommendations for the manager
- Criteria for the selection of IT department staff
- Conflict Resolution Procedure
- The composition and tasks of units
- Responsibilities and rotation of employees
- Employee training
- Employee Motivation and Bonuses
- Gradation and promotion of employees
- Testing and certification of employees
- Recommendations for effective personnel management
- Modern DevOps Method
- List and format of IT guidance documents
- Labeling and naming of IT assets
- Conclusion
- IT INFRASTRUCTURE COMPONENTS
- General Provision
- Computing platform
- Communication platform
- Technical systems
- Business Systems
- Information Security Systems
- Backup and Archiving Systems
- End User Systems
- Office equipment
- Service model
- Organizational model
- Computing environment
- Disaster Recovery Center (DRC)
- Implementation procedure
- Conclusion
- IT FACILITY SYSTEMS
- General provisions
- Data Center (DC)
- Standards, regulations and norms
- Engineering systems
- Physical infrastructure
- Structured Cabling System (SCS)
- Main Power System
- Backup / Emergency Power System
- Uninterruptible Power System
- Primary Lighting System
- Emergency Lighting System
- Examples of an integrated power supply system
- Cooling and Ventilation System
- Building Management System
- Security Systems
- Physical Security
- Access Control Management System (ACMS)
- Security Alarm System
- Fire Alarm System
- Internal Video Surveillance System (CCTV)
- Notification system
- Automatic Fire Extinguishing System
- Administrative measures
- Implementation Procedure
- Conclusion
- Afterword