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Оглавление - Railway transport business processes modeling
Textbook
- 1 BUSINESS MODELS, THEIR DEVELOPMENT HISTORY AND CLASSIFICATION
- 1.1 Business modeling development history
- 1.2 The concepts of «business modeling» and «business model». Key elements and structural blocks of business models
- 1.3 The main stages of building a enterprise business model
- 1.4 The business model of the Russian Railways Holding
- 2 CUSTOMER ORIENTATION IN THE FIELD OF FREIGHT TRANSPORTATION
- 2.1 The concept of customer orientation and its role in the field of freight transportation
- 2.2 Tasks and activities of the Department of Business Development and Customer Orientation
- 2.3 Corporate system for the development of customer orientation formation of the Russian Railways Holding
- 2.4 Internal and external customer orientation of the Russian Railways Holding. Customer orientation principles
- 2.5 Unified Customer Orientation Policy of the Russian Railways Holding
- 3 INNOVATIVE PROPOSALS FOR THE CUSTOMER ORIENTATION DEVELOPMENT OF THE RUSSIAN RAILWAYS HOLDING
- 3.1 Organization of transport and logistics service packages based on segmentation of clients of JSC «Russian Railways»
- 3.2 Introduction of digital technologies into the transport and logistics activities of JSC «Russian Railways» as a method of improving the customer service quality
- 3.3 Development of customer-oriented electronic service
- 4 DIGITAL BUSINESS MODEL
- 4.1 Trends towards the transition to a digital business model
- 4.2 Digital business key features
- 4.3 Russian Railways Holding digital railway
- 4.4 Foreign experience
- 4.4.1 Nederlandse Spoorwegen (Netherlands)
- 4.4.2 BNSF Railway (USA)
- 4.4.3 International Union of Railways (Europe)
- 4.4.4 Network Rail (Great Britain)
- 4.5 Main development directions of intelligent railway transport
- 4.6 Modern scientific and methodological approaches to the creation of ITS in railway transport
- 4.7 Goals and objectives of ITS creation in railway transport
- 4.8 The main directions of ITS development in JSC «Russian Railways»
- 5 OPERATIONAL WORK MANAGEMENT SYSTEM
- 5.1 The nature of the operational work management system
- 5.2 The development of transportation process management history
- 5.3 Traffic Control Central Directorate
- 5.4 Road Traffic Control Centers (RTCC)
- 5.5 Linear trafic control level
- 5.6 The main functions and tasks of the TCC and RCC of roads
- 5.7 TCC of JSC «Russian Railways» information support
- 5.8 The software and hardware complex of the TCC of JSC «Russian Railways» and the DCC
- 5.9 Operational work technical regulation
- 5.10 Freight train formation plan
- 5.11 Restrictions dictated by the technical development of stations and regulatory deadlines for cargo delivery
- 5.12 Weight and length of freight trains
- List of used literature